(edited June 29, 2022)
The terms used below should be interpreted in accordance with this section. With absence the corresponding term as defined in this section, the terms are interpreted according to legislation of the Russian Federation.
1.1. Seller – individual entrepreneur Maria Alekseevna Romanova;
1.2. Site – an Internet site accessible at: https://sarafai.com including subdomains, as well as software presented on the website;
1.3. Visitor - a person viewing the Site without the purpose of registration and (or) Order;
1.4. User - a visitor to the Site who has completed the registration procedure on the Site and accepted terms of the Offer;
1.5. Buyer - the User who placed the Order;
1.6. Product - goods and services presented in the catalog on the Site;
1.7. Order - a request generated on the Website by the Buyer for the purchase of Goods for personal, family, household and other needs not related to the implementation of entrepreneurial activities, containing the quantity, assortment and completeness of the Goods.
2.1. The Seller offers to place an Order on the conditions set out below. The terms are public offer in accordance with Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the “Offer”). The offer applies to all types of Products as long as the Product with the description is present on the Site.
3.1. Acceptance of the Offer (conclusion of a retail purchase and sale agreement and (or) a contract for the provision of services) (hereinafter referred to as the “Agreement”) occurs at the time of online payment for the order.
4.1. To place an Order, the Buyer adds the Product “Add to Cart” on the Site and fills out the form (full name, phone number, email, address, zip code, delivery method).
4.2. After placing an Order on the Site, the Buyer is sent an automatic email message to the email address specified by the Buyer when placing the Order in within 24 hours from the moment the order is made.
4.3. If necessary, the Seller clarifies the details of the Order and agrees on the date of delivery of the Order. by email. The delivery date depends on the availability of the Goods in the Seller’s warehouse and the time necessary for courier services for delivery.
4.4. The buyer is responsible for providing incorrect information resulting in impossibility of proper fulfillment by the Seller of its obligations to the Buyer.
4.5. The Seller ensures the availability of the Products presented on the Site. If the Product is not available in availability, the Buyer receives a refund within 2 business days, the amount returned in the same way it was paid.
5.1. Methods and estimated delivery times for Goods sold by the Seller are indicated on Website in the “Delivery” section. Exact delivery times are calculated by the delivery service when selecting a specific delivery method when making a purchase.
5.2. The seller is not responsible for the professional activities of third parties, carrying out delivery, but undertakes to help the Buyer to the best of his ability in solving necessary issues.
5.3. The risk of accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order signing the documents confirming the delivery of the Order. IN in case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the prepaid amount by the Buyer Order and delivery in full after receiving confirmation of loss from the delivery service Order.
5.4. The Seller’s obligation to transfer the Goods to the Buyer is considered fulfilled at the time of delivery Goods to the Recipient or after confirmation of receipt of the Goods by the Recipient in a pre-agreed manner place of delivery of the Order (including at the pick-up point).
5.5. When accepting the Goods from the courier, the Recipient is obliged to inspect the Goods and check the integrity packaging. If there are no claims to the delivered Goods, the Recipient signs the “Order delivery form” or other similar document provided by the courier.
6.1. The price of the Product is indicated on the Site in rubles of the Russian Federation.
6.2. If the price of the Product is incorrectly indicated on the Site, the Seller informs the Buyer about this for confirmation of the Order at the corrected price or cancellation of the Order. If impossible contact the Buyer; this Order is considered cancelled. If the paid Order was canceled, the Seller will return the paid amount to the Buyer in the same way as has been paid.
6.3. The Seller has the right to provide discounts on Products and establish a bonus program. Kinds discounts, bonuses, the procedure and conditions for accrual are determined by the Seller and are indicated on Website.
7.1. In accordance with the regulations of the Central Bank of the Russian Federation “On the issue of bank cards and on operations, made using payment cards" dated December 24, 2004 No. 266-P for bank transactions cards are made by the cardholder or his authorized person.
7.2. Authorization of transactions on bank cards is carried out by the bank. If the bank has there are grounds to believe that the transaction is fraudulent, the bank has the right to refuse carrying out this operation.
7.3. To avoid the misuse of bank cards when paying for Goods, the Seller checks Orders prepaid by bank card. In order to verify the identity of the owner and his competence to use the card, the Seller has the right to demand from the Buyer presentation of an identification document.
8.1. The return of the Goods is carried out in accordance with the legislation of the Russian Federation.
Law of the Russian Federation dated 02/07/1992 N 2300-1 (as amended on 12/22/2020) “On the protection of consumer rights”
Article 25. The consumer’s right to exchange goods of proper quality
“The consumer has the right to exchange a non-food product of proper quality for a similar one product from the seller from whom this product was purchased, if the specified product did not fit shape, dimensions, style, color, size or configuration.
(as amended by Federal Law No. 212-FZ of December 17, 1999)
The consumer has the right to exchange non-food products of good quality within seven days, not counting the day of purchase.
The exchange of non-food products of proper quality is carried out if the specified product is not was in use, its presentation, consumer properties, seals, factory labels, and there is also a sales receipt or cash receipt or other proof of payment specified commodity document. The consumer does not have a sales receipt or cash register receipt, or other document confirming payment for goods does not deprive him of the opportunity to refer to testimony.
(as amended by Federal Law dated December 21, 2004 N 171-FZ)
The list of goods that are not subject to exchange on the grounds specified in this article, approved by the Government of the Russian Federation.
If a similar product is not on sale on the day the consumer contacts seller, the consumer has the right to refuse to execute the sales contract and demand refund of the amount of money paid for the specified product. Consumer request for return the amount of money paid for the specified product must be satisfied within three days from day of return of the specified product.
By agreement between the consumer and the seller, the exchange of goods may be provided upon receipt similar product for sale. The seller is obliged to immediately inform the consumer about when a similar product goes on sale.”
9.1. The Seller is not responsible for damage caused to the Buyer due to improper use of Products purchased on the Site.
9.2. The seller is not responsible for the quality of items if they are not properly cared for. Also The seller draws the Buyer's attention to the fact that most of the Seller's Goods are made of delicate fabrics and requires careful handling.
10.1. The seller processes personal data in accordance with Federal Law No. 152-FZ “About personal data.”
10.2. Learn more about what information the Seller collects, the processing procedure, information protection by the Seller is detailed in the policy regarding the processing of personal data (Privacy Policy).
10.3. By accepting the Offer in the manner specified in section 3 of the Offer and in accordance with Article 15 Federal Law of July 27, 2006 N 152-FZ “On Personal Data” The Buyer gives his consent to the processing of personal data for the purpose of promoting goods, works, services on the market by making direct contacts with potential consumers using means of communication. Acceptance of the Offer is confirmation of the fact that the Seller has received consent.
11.1. The site and the services provided may be temporarily (partially or completely) unavailable due to preventive or other work, or for any other reasons of a technical nature.
11.2. If you have any questions or complaints, please contact the Seller at: info@sarafai.com. All disputes that arise are resolved through negotiations.
IP Romanova Maria Alekseevna
Legal address of the organization: 107564, Moscow, Pogonny proezd, building 3, k3, apt. 74
TIN: 771701280697
OGRN: 322774600038855
Current account: 40802810300003017735
Bank name: JSC "TINKOFF BANK"
Bank INN: 7710140679
BIK Bank: 044525974
Correspondent bank account: 30101810145250000974
Legal address of the bank: Moscow, 127287, st. Khutorskaya 2-ya, 38A, building 26